General Community Information
Absolutely! We want you to feel at home and make your space your own. You're welcome to decorate as long as it doesn't cause permanent damage. For example, using removable hooks or strips instead of nails is a great option. If you're planning something bigger, like painting or hanging televisions, please check with the office first to ensure everything is approved. Please note that your home must be returned to its original condition at move-out to avoid any additional charges.
No. Packages are delivered to our secure package locker system, allowing you to pick up your deliveries at your convenience. Once your package arrives, you'll receive a notification with instructions on easy retrieval.
You can pay your rent online through the resident portal or mobile app. Simply log in, choose your payment method (convenience fees apply), and submit your payment. You can also set up automatic payments for convenience or pay at a moneygram location for certified funds.
We offer a 24-hour courtesy patrol. Please contact them at 469-881-8911 and they will dispatch an officer out.
Maintenance
Residents can submit work orders 24/7 through the resident portal or resident experience app. For emergency maintenance, please call our direct office line at 469-310-7020 and follow the prompts to reach our on-call maintenance team.
If you are locked out during office hours please stop by the office with a valid form of ID, and we can get you access to your home. If it is after hours and it's due to a lost or misplaced key, you will need to call a locksmith.
Parking Information
No. Our lots are open to all residents and guests who register their vehicle at www.apartmentpermits.com. If you wish to rent an uncovered spot or a garage please contact the office for availability.
Guests are welcome! They can park in any open space that isn't reserved. All guests will need to register for a 24-hour virtual permit at www.apartmentpermits.com/guest.
Pet Policy
Leasing Information
Applications are typically processed within 48-72 hours once all required documents have been submitted for screening. We'll keep you updated throughout the process and notify you as soon as your application has been reviewed and screened.
Move In Questions